Privacy Policy

1. Information We Collect

We may collect the following types of information when you interact with our website:

  • Personal Information: Name, phone number, email address, billing/shipping address, and payment details provided during checkout.

  • Account Information: Login details (if you create an account).

  • Order Information: Purchase history, preferences, and delivery details.

  • Technical Information: IP address, browser type, device details, and browsing activity collected via cookies and analytics tools.

  • Communication Data: Inquiries, messages, or feedback you share with us via email, contact forms, or WhatsApp.

2. How We Use Your Information

We use your information for purposes such as:

  • Processing and fulfilling your orders.

  • Providing order updates, delivery notifications, and customer support.

  • Improving our website, services, and product offerings.

  • Sending promotional emails, newsletters, or special offers (you may opt out anytime).

  • Preventing fraud, unauthorized transactions, or misuse of our website.

3. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. However, we may share data with:

  • Courier/Logistics Partners – to deliver your orders.

  • Payment Gateways/Banking Partners – to process secure payments.

  • IT & Security Providers – to maintain and protect our website.

  • Legal Authorities – if required by law or to prevent fraudulent activities.

4. Data Protection & Security

  • All payment transactions are encrypted and processed through secure channels.

  • We implement appropriate technical and organizational measures to protect your information.

  • While we take every precaution, please note that no method of online data transmission is 100% secure.

5. Cookies & Tracking Technologies

  • Our website uses cookies to enhance user experience, remember preferences, and analyze traffic.

  • You can adjust your browser settings to refuse cookies, but some features of our site may not function properly.

6. Your Rights

As a customer, you have the right to:

  • Request access to the personal information we hold about you.

  • Ask for corrections or updates to your information.

  • Request deletion of your data, subject to legal or business requirements.

  • Opt out of marketing emails at any time.

To exercise these rights, please contact us at support@arzowater.com.

7. Third-Party Links

Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices of such external sites.

8. Updates to this Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the “Last Updated” date at the top.

9. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

📧 Email: info@arzowater.com
📞 Phone: (830) 349-7424
🕒 Support Hours: Monday – Saturday, 9:00 AM – 6:00 PM